In the framework of a virtual interaction or video conference, CANCOM Remote Expert or Remote Promoter solution connects your customers with specialists with unsurpassed product know-how. The contact is made on-site in the shop or at home through your business’s website or web shop. This provides your customers comprehensive, qualified answers to all of their questions in real time – no matter where in the world the expert happens to be at the moment. The product specialists, for their part, profit from direct customer feedback, which can significantly accelerate the improvement or continued development of products and services. The go-to-market strategy can also be optimized quickly and effectively in this way.
Whatever the focus, the result is a new and extremely effective consulting service that impresses current and prospective customers alike. In addition, the thinly spread experts can be used in a highly efficient manner, serving all sales locations. The integration of specialists into local stores happens in an automated process in the so-called skill-based-routing procedure using telepresence videoconferencing, speech, and desktop-sharing technology. Using best-practice architectures, CANCOM offers validated end-to-end solutions from established manufacturers.
Another interesting business model in this area is the marketing of consulting areas to your suppliers. In this way, you can integrate them directly and sustainably into your sales processes.